Mr. Seán Moynihan:

There are so many things. If we got a flip chart out, we could be here for the day. For example, in social protection, there are eight different types of means-testing for different grants. That could all be automated. If a person qualifies for one, the officials know which other ones they qualify for and all that could be standardised. I mentioned home adaptation grants. Lots of TDs have huge experience of dealing with them for young and old and how long they take. For probably five and a half months of the six months it takes to get a grant through, the form is going between different people's desks.

Things like that are where we can really improve public services and actually drive on and get much more value for the people who contribute their time.