Mr. Seán Moynihan:

Yes, it is a great question. It makes us all reflect. In some ways, you cannot separate your personal and your professional life. From an agency point of view of the older people we serve, the question is how we guide forward our 250 staff members and 5,000 volunteers, and the impact of that. It is also about how we drive human contact, cut down administration and meet the growing number of people coming to us while at the same time making sure that ultimately, the people always come first and that we are co-designing it with older people. From a professional point of view, it is difficult. We are on a journey like everybody else. There is no handbook for this. As a CEO, there is nothing I can pull off the shelf to say this is the direction it is going. Not everybody is sure and the deliberations today are to try to find out.

From a personal point of view, there are things that irritate me and which I worry about. I will not name it but there is an app I always use to look up the score of football matches etc. When you dive into it, you learn it has 651 partners that are scraping your data. Then if you go into the app and decide to switch the consents off and reject all this, the next time you go in they do it again. They do it again and again and eventually you go into the app, you are exhausted by it and you give way. On the other hand, embracing AI, we can take things like ChatGPT. You are worried about the questions you ask it in some ways when you put that in but on the other hand, there is the opportunity. Whether it used for research or reports - and as a person for whom spelling and grammar is a mystery - it is brilliant for tightening things up. There are so many benefits in some ways but then there is the worry about where that information is going, will it be compromised or will it come back. There is the worry that somebody will know a piece of information that might affect me if I ever apply for a loan or a credit card. Is all that data gone off to partners who at some stage might discriminate against me, especially as I get older or as I may have less economic power or influence in the future? The question is how this be used in the future because the Internet never forgets.