Ms Mary Hayes:

Those reports come from us in the sense that they are our inspections. There are KPIs where we meet with the services to measure performance, there are unannounced inspections and then there is the independent inspectorate, which measures facilities and physical standards. The fact we are publishing those is healthy and brings up the debate. There are some legacy private or for-profit emergency services that run with one waking cover and one on call. There are some NGOs as well. The NGO ones tend to be because the family is in its own front-door accommodation as opposed to for any other reason. It raises issues for us but some of those are legacy. They were the outliers. The vast majority of inspections did not raise an issue around staffing, which shows progress. I accept completely there is a road to go yet. We have 73% reliance on the for-profit sector. It is not where we want to be.