Ms Karen Trant:

We would be on difficult ground legally if we were to tell suppliers that they were to implement a particular tariff for a particular cohort of people. What we do and what we will do with the media campaign that we will go out with in the coming weeks, of which switching is one element, is to try to get customers to engage and to understand their usage, where they can go for information and how to educate themselves around that. It is a complex space - we know that - and we are trying to reach customers to tell them what their options are and what they can do. We also work with the accredited switching websites to make sure that they are working as best they can in order to support customers and make it as easy and seamless as possible. Educating customers is the first piece as well as informing them and giving them options. That is the short-term piece.

There are the other pieces that we will look at in terms of the network, namely, energy sharing and dynamic tariffs. These are all products or mechanisms that we can put in place. For example, what is energy sharing? If I have solar panels on my roof, I can share that energy with somebody in my family who does not have it. We are working with the DSOs and the SOs to make sure we can do that. That is coming from Europe as well. There are longer term measures we want to see, and we want to give customers choice, but they have to be educated in order to do that. We want to give that information in as simple, accessible and digestible a way for all customers.