Ms Karen Trant:

I thank the Deputy for his question. As he said, we had additional customer protection measures during the past number of years and we have largely maintained those measures going into this winter. We consult and go back out and talk to suppliers and NGOs to see if the measures are having an effect, or if they are having a negative effect. One of the things that came back, among others, is that the 10% rate was too low and would not get people out of debt. They would simply be paying too little. The ask was that it would be larger and that we bring it back up to what it was, which I think was around 20%.