Dr. Karen Kavanagh:

There is a regulated component. The other part of our customer protection framework was referred to by Ms Trant in terms of monitoring and importing. We also have the customer code of practice, which is a suite of documents involving obligations on suppliers regarding all aspects of customer engagement, including communications. We would be quite concerned if there were breaches of that code of practice and would seek to ensure that there were no breaches. Regarding the narrow piece in terms of the actual tariffs or the elements we regulate, we would need to verify that those charges are in line with what we have set out. We would have to look at any misleading or confusing information being put out in the context of our monitoring framework relating to customer protection.