Jim O'Callaghan (Dublin Bay South, Fianna Fail)

They can go to the management of the centres themselves. They do this quite frequently. People are aware that if they are getting very low quality standards in terms of low quality food or hygiene services, they can make a complaint and those complaints are taken very seriously. That is the reason I have terminated contracts. When I get reports that show low and inadequate standards, the consequence can be termination. There is a helpdesk in IPAS centres as well that receives complaints. That is the system that operates.