Séamus McGrath (Cork South-Central, Fianna Fail) | Oireachtas source

Sorry for interrupting but it was not only about documents. It was the absolutely inhumane treatment from human to human. HIQA will never see this unless people do not know it is there. This is the reality. HIQA can make unannounced visits and, as Ms Cliffe said, the phones are pinging as the inspectors are walking down the corridor. Nobody will treat a resident in that manner in front of HIQA. It has to have eyes and ears there without people knowing. What needs to change legally for this to happen? I believe that is the only way we can have effective regulation and inspection.