Ms Angela Fitzgerald:

People feel there is a dent in the armour given we were the trusted voice. We would like to believe our track record in terms of shifting the dial, amplifying the issue of restrictive practices, particularly in disability, and moving people out of congregated settings, which was the work of the HSE but championed by us, will stand to us. With the work we have done with older persons where we really amplified the voice of the resident and tried to put the emphasis on what it is like to live in a setting as opposed to a task-based approach, we have been strong, but we are challenged to do better and that is the commitment we have made. That is not just about us. A lot of the discussion here is about whether we have the levers we need. That is part of it. We may never use those levers but they do act as a deterrent and as a barometer for performance.