Ms Angela Fitzgerald:

I can tell the Deputy very honestly because Mr. Colfer and I had extensive engagement during the programme and after it. I was shocked and appalled and felt let down by the provider in terms of what I witnessed. I also felt deeply saddened that staff did not have the skills, experience and insight to see what they should do.

For me, as the regulator, I do feel a sense of accountability. That is why I am here today. The Deputy spoke earlier about the levers. It is important that we have regulatory levers and it is also important there are standards in relation to minimum staffing. It is also important that we look at what we can do between inspections. To go back to Deputy Bennett's comments about looking between inspections at what we can do, there are a number of things to be done. However, at a human level, I was shocked and appalled.