Ms Angela Fitzgerald:

It is important that we acknowledge the challenges that were presented by this and that we look at how we can continuously improve. It is also important to say - and this is not just us because it is evidenced by the lived experience - that if you look at the overview reports that were published, which looked back at disability and older persons, there has been a demonstrable and sustained change in the lived experience of those in residential care. I have been in that situation with my parents and my in-laws, and I know how big a decision it is for families to make. We know the position, both directly from a very significant number of families and from a number of different input. When things go wrong, it is important that we take stock and look at regulatory changes and at changes in how we do our work.