Ms Angela Fitzgerald:

That is a fair comment. Are we doing enough? Do we see enough?

What was evident from some of the footage is that some staff knew that this was the wrong thing and chose to do it. There are limits in terms of what an inspection process will do. We have been trying to look at two or three things. The second is that we are in an escalatory process with both centres, but with the group as well. There is a programme of inspections under way. We have applied some restrictions to admissions. The latter is one the safety mechanisms implemented in order to allow the staff who are available to deal more appropriately with the number of residents in a facility. We will take action. We are obviously in the process of doing that, but we cannot comment on what those actions will be.

It is fair to ask if the inspection process reveals enough. That is a question we are confronted with. We are looking at it in a number of ways. First, in the context of the regulatory powers. Second, there is the question of surveillance data. For example, I refer to the routine information that was relevant in respect of Beneavin was the level of turnover of staff between inspections and regarding the change in the profile of residents. That information is not currently statutorily made available to us.