Mr. Stephen Kent:

Ms Flynn will talk about the individual case in a moment, but I will make two points first. If inquiries came in and the Deputy did not get a response, we will address that immediately. He is entitled to a response, and we will have to get it if it is outstanding. I preface this by saying that because of the timeframe in which the Deputy brought it in, the last response is usually "No". That is because they are always trying to find a solution. I say that genuinely. It goes around the business. Rather than saying "No" at a particular point, we try to figure out whether there is emerging demand, whether there are more children on a route or whether it would be possible to bend the route and go a slightly different way in order to accommodate a child. Sometimes, we do not know until we have information on all the demand in and processed. Therefore, in the period the Deputy made his inquiry, the portal would have been closed and it is now that we are putting the routes together. That may be a partial defence but the Deputy should still have got a holding statement. We will ensure that is done.

I am not familiar with the individual case. I do not know whether Ms Flynn is. Does she want to add anything to what I said? Home pick-up is always problematic because we do not guarantee it under the scheme.