Ms Rosemary Steen:

That is an issue around supply in the market. We have to try to support both parties to reach an agreement as fairly, quickly and reasonably as possible. Otherwise, it becomes too challenging for both. Since I started as director last September, I have prioritised overholding or rent withholding in dispute categories. We move them quickly into early intervention. We find that where we get those parties engaged early, it ends up in a situation that, while not desirable, is a more workable outcome for all parties. I would like Deputies to continue to highlight the mediation resources at the RTB to people coming to their offices. It is a free, valuable service. Where both parties agree to something, it can bring an end to some of these difficult situations quickly. Our mediation panel has shown its value in that regard. Everybody recognises the situation is difficult. I have huge sympathy for those impacted in such disputes.