Ms Rosemary Steen:

We find, particularly with the AHB sector, that there are issues about rent arrears. I have spoken to the sector about it in terms of working closely with MABS early in disputes and using mediation rather than adjudication as a potential solution so that a pathway forward for the tenant can be found. We find that if the parties agree to mediation, there are helpful discussions and a resolution can be found. Sometimes, a workable solution for the tenant emerges. We have asked the AHB sector in particular to prioritise mediation rather than moving straight to adjudication, particularly where vulnerable tenants are involved. I have also discussed some of my concerns about the sector with the regulator for AHBs.