Ms Margaret McCormick:

There is an argument that they changed the goalposts as to how they looked at the counting. They moved from the old system where you were registered every four or six years, and the number of tenancies at that stage was different. When they moved to annual registration, it was almost impossible to get the registrations over the line. Numerous landlords got frustrated. They just could not do it. They were going back and forth trying to do it.