Ms Caroline Walker-Strong:

Our members have said that an awful lot of things changed post Covid, even down to the training of the team and the staff members. A lot of that has moved online now. One cannot replace the face-to-face training; people get a much richer experience, can share their personal experiences and get to explore the good practice that is going on. We have got out of the pre-Covid visiting of people and other habits, but we do need to return to them. The Senator is right but the post-Covid space has had an impact in lots of areas of older persons' care.