Ms Louise Bayliss:

That is exactly right. As Ms Bailey has said, people will not challenge it while they are still in emergency accommodation. It comes across all the time that people will not challenge because if they get into the WRC they are afraid that landlords will see them. As a result, people will stay out of any dispute whatsoever and keep their heads down low. They live under the radar. When they finally get a home, then they might want to report the discrimination but, as we know now, families are spending up to two years in emergency accommodation and at that stage they have lost their case. We have come across numerous cases like that, where people have clear proof that they were discriminated against because they were in receipt of HAP, and we push them to take a case but they will not do so. We absolutely understand why they will not take the case - the security of getting a home is the most important thing to them but when they are in a secure place the time limit is up because they had spent two years or more in emergency accommodation.