Ms Carly Bailey:

I will come in very quickly. With regard to discrimination and where and how it happens, to add into the mix and confusion, Mr. Collins spoke about the District Court, which deals with some of the complaints people from his community experience, the WRC deals with the nine protected grounds, and when it comes to public services it is the public service duty. We expect regular people to understand this but it is difficult and complex and really hard to navigate. Time extensions and other issues are very important but look at the number of complaints being made. It is tiny and a drop in the ocean compared to what is occurring. We can have the best legislation in the entire world but if it is not practical to access it, it defeats the purpose. There is a need to review it as a whole.