Lynn Ruane (Independent)

I am more thinking about historically, when, say, community services and addiction services introduced customer relationship models, CRMs, used for sales. Addiction services had eCASS specifically, but community services really struggled with that administrative burden of even being able to use technology that was a CRM. My fear is that while SMEs and businesses are taken into account, when it comes to community services and addiction services, and AI starts to get used so much more, that the funding or target will not be there to make sure we are including community services. Even now, I watch community services struggling to use an eCASS system, or an integrated eCASS system if it goes across several different services, say, in a particular drugs task force area. How do we include those now? Sometimes, the conversation seems like SMEs are the bottom of the reach when, for me, even the SME seems far away from where I am working. There is maybe something missing in the building blocks where other services will see AI being integrated in many different ways, whether there are parts we agree with or not. How do we include them now?