Ms Eilísh Hardiman:

Several members of this team were coming to several other members of the executive with issues. They seemed to be predominantly operational and, as I said, we put somebody in to work with them specifically. She came back and said there was more to this and that there were long-standing issues, particularly around team dynamics and unprofessional behaviours that warranted exploration from a HR perspective. That is why we assigned a specialist from HR and operations, because we knew they were connected. That is what led to the review. We agreed the terms of reference with the team of consultants and asked the staff to be open with us because we knew there were issues and we wanted to address them. That was the important trust matter and I think that is where we actually gained their trust, because we acted. We followed up with the HR processes, put in the management intervention plan, addressed the patient safety issues, reported it to the board and took the issues up to the HSE. We did not bring the report itself because we wanted to maintain confidentiality. I can confidently say that was a better-----