Ms Lucy Nugent:

I agree with everything Deputy Ardagh said. The reason our staff get out of bed everyday and come in is that they are committed to providing excellent care that is patient centred. As I said before, we want to make sure that we are transparent and engaging. A family advisory network was established in 2023 with families who attend CHI. We intend to expand that programme. Our youth advisory council is fantastic. Giving young people a voice is important. Sometimes people think that because of their age, they do not have an opinion. We are all guilty of it. They have an important voice. This is reflected in the design of the new children's hospital.

People have to trust that when they are handing over their child to us, they will receive the best care as if they were our own children, so I 100% agree with the Deputy. Everyday our staff come into work to do a good job. We have failed on occasion. We are going to learn from that. Healthcare is a risky business. Can I say it will never happen again? I would love to say 100% that something will never happen again. Unfortunately given the nature of our business sometimes things go wrong. What I can guarantee is we will learn from it and hopefully that things will not go wrong again. It might be something else. We are a learning organisation. We are very cognisant of the privilege we have in respect of the young people and their families.