Ms Margaret Attridge:

On the queries from public representatives and our turnaround time for them, as of this month we are achieving 97% compliance on the closure rate within 60 days as regards the LRSD. An awful lot of the queries are closed a lot quicker than that. The more complex ones take longer. We are constantly driving improvements in our processes. This time last year, we had 52 aged cases from the previous year. By the end of June, we had two aged cases from last year. We are constantly driving improvement in our process. Hopefully we are getting that feedback from the public representatives as well.

We are also looking to improve our outage notification process. This will take some of the escalations to public representatives away from Members and bring them directly to us. We will be able through our new SMS messaging system to keep the public updated on outage notifications more directly.

On the connection applications, we acknowledge that we have had some issues in those processes as well but we are in the process of building a new engineering services team. It will be more agile and dynamic. We have dedicated resources that deal with the pass-through small developments for single small development houses and then a separate team that deals with more complex issues. We are looking to improve the turnaround times on those as well.