Sinéad Gibney (Dublin Rathdown, Social Democrats) | Oireachtas source

Decision-making is the other area where there would be major concerns. On the point that the audience An Post reaches are people who are not as technically and digitally literate as the mainstream population, I would be very cautious and concerned about the deployment of AI. It is important to see AI in that context. It is very difficult for people to access justice, for example, if there is decision-making that is out of their reach. It is very difficult to pin down decision-making within AI processes. Obviously, there are decisions made around the provision of State services at every point in the chain, regardless of whether it is the Department of Social Protection making the original decision. An Post should be very much aware of that in its risk mitigation in respect of AI.