Ms Siobhán O'Donoghue:

We will look at the complaint. We get complaints from people. We had one recently where somebody said they had asked for this and it had been a long time but they had not got a response. We will go to the local authority and ask whether it has dealt with it. There are times where people applied for the payment and were refused. We will look at the complaint and ask the local authority why it refused the payment.