Mr. Ger Deering:

As I said, 80% are done in three months and about 90% of complaints are done in nine months. There is a small number that take maybe more than a year. The vast majority are done within the three months, or the nine months if it is a formal investigation. That is separate. That is an individual complaint, and we have dealt with that and found a resolution. Separately from that, I have what is called "own initiative" investigation, where I can decide to look into the treatment abroad, the HAP scheme or transport for people with disabilities, for example. There is whole range of areas like that which we have looked into - the Magdalen laundries scheme and all of those that-----