Mr. Ger Deering:

If the Senator comes to us with a complaint, we will first try to resolve it. In fact, 80% of complaints are resolved within three months. They are resolved informally. Back to what we talked about earlier, I actually call the telephone old-fashioned innovation. We get on the phone to the person who complained and we get on the phone to the public body, and we see whether we can resolve it that way. If we cannot resolve it that way, we go on to do a formal investigation of that complaint. We then issue a recommendation to the public body.