Ms Mary Hayes:

As I said in my opening statement I would be very concerned if people just read this as people wilfully not paying their rent. That is not what we are talking about here. There is always a very small element of that but there are a lot of people who are genuinely struggling with the amount of rent they have to pay.

We encourage anybody in that situation to work on whether they are getting the absolute maximum level of discretion and whether they are having their rent recalculated based on their family circumstances. These are the only things we can do.