Ms Eilísh Hardiman:

I absolutely agree with the Senator. The vast majority of our staff would say that it is a good place to work and they have a good working environment. The matters raised were shocking. Many of them, particularly those in the internal report, were issues that were pre-CHI. They were legacy, long-term issues that we got out in the open. We worked with the staff involved and put in the process to address those issues. We implemented the HR policy that perhaps had not been implemented up to that time. We now have a better service, a happier and more cohesive team and a safer service as a result of that process.