Ms Susan Cliffe:

At the time it is received, we review the information in the notification, what needs to change in a nursing home, how the provider has addressed it and what the impact has been on the resident. If we require additional information, we can look for it. We can follow up on each of those individual notifications when we go out to the centre. These nursing homes have a good record of notifying us of any incidents. We have never gone out and found any information that should have been notified to us that was not. They have a low bar for notifying, which is what has contributed to the number of notifications received.