Shane Moynihan (Dublin Mid West, Fianna Fail)

How does this integrate into the RSA's workforce development and succession planning strategies? I want to get to the nub of this. I have looked at the numbers over the past four or five years and I see that they jump. The waiting time is reduced, then it goes up and then it comes down again. What do we have in place to stop this happening in future? How is the RSA forecasting demand and how is it making the organisation fit for purpose in terms of the people it has to deal with this?