Dr. Caroline Campbell:

I understand why the Deputy asked this question and why members of the public feel this way. The National Gallery is an institution which has been around for the public since 1854. We take the trust that people have in us very seriously.

We have massively improved our processes and our project management. We want the system to be operational for years to come and I am very sorry if people do not want to visit the gallery because of this. The gallery was visited by 1 million people last year. It is a much-loved organisation and I hope, as the gallery's director, that it will stay a loved part of national life for a long time to come.