Mr. Niall Gleeson:

Sometimes we can be the problem, so we are examining and trying to streamline processes to have a faster turnaround. Last year, we faced a challenge with the refunds process because that added an extra layer of administration, I suppose. We received many more applications because people wanted to get into the refunds system. The many applications last year caught us off guard a little. We have ramped up our staffing level on the connection and developer services side, so we should catch up on the backlog in the next few months. Then we should be able to get below a 16-week timeline.