Oireachtas Joint and Select Committees
Wednesday, 28 May 2025
Select Committee on Finance, Public Expenditure, Public Service Reform and Digitalisation, and Taoiseach
Estimates for Public Services 2025
Vote 7 - Office of the Minister for Finance (Revised)
Vote 8 - Office of the Comptroller and Auditor General (Revised)
Vote 9 - Office of the Revenue Commissioners (Revised)
Vote 10 - Tax Appeals Commission (Revised)
2:00 am
Erin McGreehan (Louth, Fianna Fail)
I thank the Minister for attending. I have a very brief question. There are high levels of compliance for taxes and duties under Revenue. Earlier this year, there was an error on the system in Revenue. Some decisions and requests from clients and customers of the Revenue system were denied access to payment breaks and so on because of a time delay in servicing those requests.
When there are potential administrative errors - which can happen in any good organisation - what contingency is there for rectifying that? I have heard horror stories of customers who were denied a payment break because of an error in the system and were then threatened if they did not pay or were not compliant with liquidation, which would be the next thing. Nobody was willing then and Revenue would not be receiving any funds out of that. What processes are in place in Revenue to rectify problems in favour of both the customer and Revenue?
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