Mr. Stephen Mulvany:

When 7% of one’s total spend on pay is on agency staffing – in some services, it is even more – that is more of a problem. That is the over-reliance we are trying to reduce. The level increased during Covid in particular. Much of the additional processing during Covid, including around vaccinations, saw many administrative staff involved. The level has decreased by approximately 20% since the height of Covid. We would like to drive it down further.