Éamon Ó Cuív (Galway West, Fianna Fail) | Oireachtas source

I am not only speaking about Traveller community complaints. I am speaking about people from various socioeconomic groups making complaints. Most people will make a social welfare appeal and the system is fairly clear cut. They might not be happy with the outcome but they will do it. There are other types of complaints where people feel the process is tortuous. Therefore, the issue of a quicker process for simpler issues comes to the fore. We tend to add layers of bureaucracy to everything, which would wear out anybody.