Ms Martina Queally:

It is a massive challenge for the team. I acknowledge the capacity within our teams to address that challenge as it occurs. We have to take over when it happens. The HSE becomes the provider of last resort under the legislation. Our teams have to pivot. Frequently, as outlined, it is unexpected. As a result, they have to reorganise their work completely to ensure the safety of the residents. It is always our priority to ensure the safety and dignity of residents who find themselves in that situation and to work with families. A great deal of movement has to happen. One has to ensure that clients are transferred appropriately and maintain good communications with the public, families and residents because it is their home. It is very dramatic for clients. It is not a situation we like to see happen but unfortunately when it does, we have to be able to respond to it. We are fortunate that we have great teams and can work through that arrangement when it occurs but it is challenging.