Gerard Craughwell (Independent) | Oireachtas source

That is fantastic. Nowadays, it is not uncommon when someone books a hotel to get an email asking him or her to rate their experience when they get home. Does the Office of the Ombudsman do that? Back in the day when I used the office - it was an awfully long time ago, let us not go back there - we were still using snail mail and were certainly not using email. Does the Office of the Ombudsman do a follow-up to assess and measure the performance of its office through statistical analysis?