Gerard Craughwell (Independent) | Oireachtas source

I mentioned the telephone conversation and I personally had one with Mr. Deering himself. I did some work in Limerick in Citizens Information and very often we would get people who were in an extremely frustrated and angry state of mind and we had to take the time to get them to calm down and explain the case. Not everybody can put his or her case in writing. Some people have great difficulty in drafting a letter or a case. Is there a facility within the Office of the Ombudsman for someone to ring to make an appointment and go to the office to speak to someone?