Mr. Ger Deering:

I am not saying we can get an outcome but there may be a possibility of doing so. We certainly will look at what is happening in that case. We have come across complex situations where there are differences and disputes between various specialists. We do not get involved in what we call the clinical judgment but we certainly can look at the administration of particular cases.

In the case of the treatment abroad scheme, there has been a huge improvement for approximately 200 people who were in our system, having made complaints and all of that and, equally, for those coming down the line. That is why I highlight it as a very good example. If we can get the same approach from local authorities, we will be doing very well. We need people to buy into our reports. Our aim is always to work with the particular body. It is about getting an outcome for the customers, patients or people who engage with that body. It is not about scoring points or anything like that.

Regarding HAP, the Deputy gave a good example of the inconsistency about which we have spoken.