Mr. Ger Deering:

We have just finished developing it. We have not rolled it out yet. In the next few months, we will work through the LGMA, the CCMA and all local authorities. I hope, on the next occasion, to tell the committee how the model is working. We have put a lot of work into developing the model. My hope is that it will be as successful as the model complaint handling system that the office developed for the HSE. Its handling of complaints has much improved over the years since its implementation. I more than hope that the local authorities will properly engage with our complaints process because some are good and some are not so good. Some are good at delivering the services. We find that even circulars and legislation can be interpreted and implemented differently by local authorities.