Ms Anne Graham:

We are not happy to be making that announcement. The delay is not in our interest or that of customers. However, we are not the client for a number of contracts that deliver the fare structures across our operations so we rely on our operators and their contractors to deliver our fare structure. This will be different with next-generation ticketing, where we take much more direct control of ticketing equipment and fares as a result of the issues that have arisen with delivery.