Ms Lucia Crimin:

I appreciate that when a landlord is deceased and there are complexities with the estate, I can see how it might happen. Certainly, we try to do our absolute best in situations like that but ultimately we are maintaining a register of self-reported data.

I should point out that the feedback from the local authorities is much more positive than it was. There was serious frustration on the part of individual local authorities sending out inspectors to conduct inspections-----