Mr. Owen Keegan:

It will be measured primarily because those customers having difficulty, and a proportion of customers are still having difficulty navigating the system through no fault of their own, will find it is a much easier system. There are parts of the system we were never able to stand up, such as the disputes module which was never fully developed. It will be developed out so we will have a much better online presence in terms of people submitting disputes. There are many security issues. The system is greatly improved on what it was but it is not quite there. Over the next six months to a year I hope the RTB will get there.