Martin Browne (Tipperary, Sinn Fein) | Oireachtas source

On the issue of complaints with legally binding decisions, is it correct that of the 107 tracker mortgage complaints that were closed with legally binding decisions, 103 were not upheld by those decisions? Is there anything to be learned from the fact that such a low proportion of these complaints were upheld? One of the purposes of the Financial Services and Pensions Ombudsman (Amendment) Bill 2023 was to address a loophole that had left thousands of mortgage holders without access to the ombudsman because the provider had left the Irish market? That Bill is on Committee Stage. What can the committee or the ombudsman do or say in the meantime?