Mr. Liam Sloyan:

The overview also includes some case studies in respect of some of those complaints that were withdrawn. Case study three on page 47, relates to Sergey, who felt there was misreporting to the Central Credit Register in respect of his accounts, and he was not getting anywhere with the financial services provider. He then contacted the FSPO.

Shortly afterwards, the complaint was addressed and the matter was resolved.

On the FEMPI cases, the complaint is just that contact from the complainant may cease. We tried to contact the complainant over some time there but if there is no contact, the complaint may eventually need to be closed in those instances.