Ms MaryRose McGovern:

In his opening statement he referred to more than 6,000 complaints received by the FSPO last year, which was an increase of 29%. We see no need for that number of complaints to be coming as far as needing the services of our organisation. I looked at the data before I came here today, and we are on a trajectory for the same number for 2024. It is for that reason that the ombudsman has referred to that opportunity for providers to consider if they are really doing their best to resolve the complaints that their own customers are making about their service, and if they have to let them go that far.