Gerard Craughwell (Independent) | Oireachtas source

In the case of service provided, a key component of the confidence of the public to come and use the service is to know how successful things are. Does the ombudsman carry out an after-service investigation or statistical analysis of how long it took to deal with a particular problem, the number of positive and negative outcomes and the number of cases that were spurious and should never have come to the ombudsman in the first place?