Mr. Liam Sloyan:

We work very hard to reach out to the community and to audiences. I will ask my colleagues to talk a little further about that too. One key provision is that financial service providers must advise complainants that they can bring a complaint to us when the complaint is not resolved with the financial service provider. That is a critically important provision because it is important that people know of us when they need us. Financial service providers are obliged to bring us to the attention of the complainant at the very time they might need to call upon us.

I will ask my colleagues to say something about our outreach.