Ms Gráinne Loughran:

I would echo that. It is the major point. Of course, there are roles here for HIQA and the HSE, but it is about enabling older people to engage with that process, whether through the universal design and the accessibility of the language and the process, whereby people can lift up the phone rather than go online, for example. A range of elements will need to be built into that process, but the power dynamic is the significant one.